Shipping policy
Delivery times
We want you to have all the information about the shipment of your jewel very clear, so below we will explain the step by step:
1. Delivery times begin to count from the confirmation of the purchase, when the transaction is completed.
From that moment, the shipment of your piece will take 10 business days.
2. We will contact you via email to confirm the day and time of the shipment, which will be made through a transport company that facilitates the tracking of your product.
3. In the event that your jewel is not in stock, we will contact you directly to arrange delivery times.
4. If you need your product by a certain date, you can send us your request via email, and if possible, we will send it to you.
Remember! By working only with natural stones, there may be minor changes in the color or shape of your stones.
Cost of delivery
The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated in the purchase process and you will be informed at the time of order settlement, before you make the payment.
We want you to have all the information about the shipment of your jewel very clear, so below we will explain the step by step:
1. Delivery times begin to count from the confirmation of the purchase, when the transaction is completed.
From that moment, the shipment of your piece will take 10 business days.
2. We will contact you via email to confirm the day and time of the shipment, which will be made through a transport company that facilitates the tracking of your product.
3. In the event that your jewel is not in stock, we will contact you directly to arrange delivery times.
4. If you need your product by a certain date, you can send us your request via email, and if possible, we will send it to you.
Remember! By working only with natural stones, there may be minor changes in the color or shape of your stones.
Cost of delivery
The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated in the purchase process and you will be informed at the time of order settlement, before you make the payment.